Terms and Conditions

1.1 These Terms and Conditions (“Terms”) apply to all services provided by RepuKeel (“RepuKeel”, “we”, “us”), an online reputation management and brand protection company based in Islamabad, Pakistan, to you (“Client”, “you”).

1.2 By paying an invoice, approving a quote or otherwise asking us to start work, you confirm that you have read and accepted these Terms.

1.3 If you and RepuKeel sign a separate written agreement or quote for your case, that document applies together with these Terms. If they conflict, the written agreement or quote for your case prevails.

1.4 RepuKeel is not a law firm and does not provide legal advice. Where a matter needs a licensed attorney, we will tell you.

2.1 Our services include content and review removal, DMCA and copyright enforcement, search de-indexing and suppression, reputation building, and monitoring. The specific services for your case are listed in your quote or invoice.

2.2 Before starting, we assess whether your content is eligible for removal and tell you honestly what is realistic. We may recommend removal, suppression or a combination.

2.3 Anything not listed in your quote or invoice is outside scope. Extra work can be added through a new or updated quote.

3.1 Platforms, hosts and search engines make the final decision on removal, de-indexing and ranking. We do not control them, and we cannot promise that any specific content will be removed or ranked at a specific position.

3.2 We promise professional effort, honest advice, and clear reporting. Where removal is not achieved, the refund terms in Section 9 apply.

3.3 Removed content can be re-uploaded by others, and search results can change over time. We recommend monitoring after cleanup.

4.1 Reputation work takes time because most of it depends on third parties reviewing our reports. The table below shows typical timelines. They are estimates, not promises.

4.2 Timelines can be longer during platform backlogs, holidays, appeals, counter-notices, or when a platform asks for more evidence. We will keep you updated on the status.

4.3 Please allow the full estimated period before raising a delay complaint. If you are concerned, message us at any time and we will explain exactly where your case stands.

5.1 To let us work effectively, you agree to:

• give accurate, complete and truthful information, including correct links, names and dates
• send requested proof (ownership evidence, screenshots, identification where legally required) within 7 days
• reply to our questions and approval requests within 7 days
• keep the relevant accounts, pages and profiles live and unchanged while we work on them
• not report, flag, edit, delete or reply to the same content while we are working on it, unless we agree first
• not contact the person who posted the content, their platform or their host about the matter without telling us first
• preserve the original evidence and not alter or delete it
• tell us straight away if the situation changes, for example if a lawsuit, settlement, or new post appears

5.2 If you do not respond for more than 30 days, we may pause your case. A paused case is not extended at our cost, and unused time on a fixed-term plan is not refunded because of your inactivity.

6.1 You confirm that you own the content we are enforcing, or that you are legally authorized to act for the owner.

6.2 You confirm that the information and documents you give us are genuine and not misleading.

6.3 You authorize RepuKeel to act as your agent to submit removal requests, DMCA notices, reports, appeals and correspondence in your name or on your behalf for the agreed services.

6.4 You understand that DMCA notices are legal statements. A knowingly false or bad-faith notice can create legal liability, which rests with the person who supplied the false information.

7.1 We communicate by email and WhatsApp. Please use the contact details on our website: WhatsApp +92 308 752 5510, email Legal@Repukeel.com.

7.2 Standard business hours are Monday to Friday, Pakistan Standard Time (PKT). Emergency DMCA and urgent exposure messages can be sent at any time and are prioritized.

7.3 Messages received outside business hours are answered on the next business day unless marked urgent. We aim to reply to all messages within 24 hours.

7.4 You are responsible for making sure that your contact details are accurate. We are not responsible for delays caused by unreachable or unmonitored contact details.

8.1 All prices are quoted in US dollars (USD), unless the quote says otherwise.

8.2 We accept payment by Western Union, Remitly and cryptocurrency. We do not currently accept cards or PayPal.

8.3 Payment details are given on your invoice. For Western Union and Remitly, you must send us the tracking number (MTCN or transfer reference) and a receipt. For crypto, you must send the transaction ID. Please double-check the receiver details before sending.

8.4 Fees charged by Western Union, Remitly, banks, exchanges or the crypto network are paid by the sender. The full invoice amount must arrive with us. If a shortfall arises, we will ask you to pay the difference before work continues.

8.5 Crypto payments must go to the wallet address and network on your invoice. Funds sent to the wrong address or network cannot be recovered by us. Amounts are calculated at the exchange rate on the invoice.

8.6 Work begins after we have confirmed payment. Confirmation may take longer if transfer details are incomplete.

8.7 For larger or multi-month plans, we may agree installments in writing. Work on later stages continues only while installments are paid on time.

8.8 Fees are for our time, expertise and effort, and are due whether or not a platform accepts the request, except where Section 9 gives you a refund or credit.

8.9 Taxes, duties and government charges in your country, if any, are your responsibility.

9.1 Removal services (for example, DMCA takedowns and policy-based review removals) are refundable in part if a removal we confirmed as eligible could not be obtained. In this case, we refund the unused portion of the fee or give you credit toward another RepuKeel service. Your choice.

9.2 Suppression, reputation building and search cleanup campaigns rely on time and effort over months. Fees for work already done are not refundable. If a campaign ends early because of us, we refund the unused portion.

9.3 Monitoring plans are billed for the period stated in your invoice. Cancelling stops renewal, and no refund is given for a period already started.

9.4 Refunds are not available where the reason for non-removal is that you gave us incorrect or incomplete information, did not respond, edited or reported the content yourself, or where the content was removed but later re-posted by someone else.

9.5 You may cancel at any time by written notice by WhatsApp or email. Work already completed up to the date of cancellation is charged.

9.6 Approved refunds are sent within 7 to 14 business days by the same method you paid with, or by another method we agree. Transfer, bank and network fees are not refunded. Crypto refunds are made in the USD-equivalent amount at the time of refund, minus network fees.

9.7 To request a refund, message us within 30 days of receiving your final report or of cancellation, whichever is earlier. We will review the request fairly and reply with a decision.

10.1 We treat your case, your identity and the documents you send us as confidential. We share information only with platforms, hosts, search engines and other parties that need it to carry out the agreed work, and only as far as is necessary.

10.2 DMCA notices and some platform reports may include your name, contact details and a description of the material. Platforms can pass these on to the other party. We will tell you before we submit anything that is going to reveal your details.

10.3 We may disclose information if required by law or a valid legal order.

10.4 We use your information only to provide the services and keep it only as long as needed for the case, our records and legal obligations. Our Privacy Policy explains more.

10.5 We do not use your name, logo or case details in marketing without your written permission.

11.1 We depend on the policies and decisions of third parties. They can change their rules, refuse requests, restore content, or stop accepting submissions without notice, and RepuKeel is not responsible for their decisions.

11.2 A DMCA counter-notice can lead a platform to restore content unless legal action is started. We will tell you about counter-notices and explain your options. Court action requires a licensed attorney and is outside our services.

11.3 Suppression works by ranking better content above unwanted content. Search engines control rankings, so results are gradual and can change.

11.4 Removing one result can make another existing result more visible. We will explain this risk before we start and work on such results as agreed.

12.1 To the fullest extent allowed by law, RepuKeel is not liable for indirect, incidental or consequential loss, including loss of business, income, opportunities or reputation, arising from the services.

12.2 Our total liability for any claim connected to the services is limited to the fees you paid us for the service that the claim relates to.

12.3 We are not liable for delays or failures caused by events outside our control, including platform or internet outages, changes in third-party policies, natural disasters, or government actions.

12.4 Nothing in these Terms limits liability that cannot legally be limited.

14.1 You may end the services at any time as set out in Section 9.

14.2 We may suspend or end the services immediately if you breach these Terms, do not pay, provide false information, or abuse our staff.

14.3 If we end the services because of your breach, you remain responsible for fees for work already done.

14.4 Sections covering payment, confidentiality, liability, indemnity and governing law continue after the services end.

15.1 We ask that clients treat our team respectfully. We may end the services if there is abuse, threats or harassment.

15.2 If you are unhappy about anything, please contact us first so we can look into it and try to fix it. We take all complaints seriously. Nothing in these Terms limits your right to share your honest opinion about our services or to contact a regulator.

16.1 These Terms are governed by the laws of Pakistan.

16.2 We will first try to settle any dispute in good faith through discussion. If that fails, the courts of Islamabad, Pakistan have jurisdiction, unless we agree in writing to arbitration.